My previous address with an. Re: Parental Controls - Time restrictions. We would appreciate it if you could take a couple of. . 5. Cell Phones. From the app, click More then select Your wi-fi network. This network-based filter covers all internet-enabled devices connected via the BT Hub in the home – such as desktop computers, laptops, games consoles, smartphones and tablets. Please note: the Smart Hub 2 doesn't have this capability as it's designed for use with Complete Wi-Fi. You can control some of the features your child can use and content they can access on speakers, Smart Displays, and Smart Clocks with Google Assistant parental controls. BT Sport; Mobile Plusnet Mobile; Sim only deals. Tap the wheel icon in the upper lefthand corner to open the device’s settings. BT Hub's WPS button - the quickest way to connect to wi-fi > 4) Up-to-date software. Its driving me up the wall, This is the second Smart Hub I've had and I only joined BT 4 days ago. The new system uses 802. I have restarted the Smart Hub but still does not work. There’s a lot of ways round it but I don’t think the BT router can really achieve these. You’ll be asked if you want to Activate Parental Controls, select OK. 1. For new Full Fibre 900 with Halo 3 customers that sign up for 24 months, £83. There are a range of filters to choose from to block content. Web Protect and Advanced Web Protect. 0 Ratings 7 REPLIES 7. Prior to this they worked without fault. 7 REPLIES 7. As was previously mentioned you don’t need to switch off the firewall you just need to switch off the 5ghz network on the Smarthub. Good Luck. We regularly release software upgrades for our Hubs. The Parental Controls are slightly different in that you need to click. Use your parental control PIN to control access to programmes with an age rating. 1. To set up parental controls, you should: Log in to My BT. Let’s set up your TV Box and remote. Protects all devices (computers, laptops, tablets, iPads, mobile devices. BT Parental Controls is a network based solution designed to help parents protect their children online. Once activated, you will then be able to change your filter level to. To lock apps: Step 1 – From the Smart TV home menu, select Apps. The downside is that you'll have to modify the list each time you want to connect or block a new device. Go to the WiFi Controls dashboard. It's free for all BT Broadband customers. Whenever I try I get the message below with the option greyed out for Parental Controls. That will clue him in on your activities, and you wont be able to completely hide. Home setup, Wi-Fi & network discussions. I receive emails saying they are ac. 5. Help & supportThanks , will give that a try and report back. BT Smart Hub and Ultrafast Smart Hub. Bolt-ons. Even if I specifically block a site like BBC (as a test) I can still access it on any device logged on to the home wifi network. There are two PINs: one for parental control and one for payments in BT Player. Its not possible to do that on the Smart Hub 2, you would need to use a different router which supports a MAC address "whitelist", so only approved MAC addresses can connect. I'll send you a. Next, select the first device that you want to control and choose the days and times for which you want to set limits. However I kept waiting for it to come into effect and nothing. Follow these easy steps to set up BT Parental Controls to block YouTube:Solved: Urgent please Help - How to set up parental contro. Advanced IoT controls: While the BT Smart Hub 2 is perfectly fine for 99% of smart homes, in my case I found the customisation options to integrate with wired cameras to be lacking. TV accepts this on manual, but still fails at gateway (tried 192. Parental control and payment PINs About your PINs There are two PINs: one for parental control and one for payments in BT Player. If you’ve not changed this, you should find it printed on a card mounted on the back of your router. There are many differences between a Smart Router and a Smart Hub. Scroll to ‘Choose what your kids can see online’ and click ‘Manage BT Parental Controls. If you do encounter slowdowns in your network, it can be caused by a misconfiguration in your network or on one of your devices. If you use Access Control to limit children’s devises it is a nightmare using the app. You can change it at any time. The key features of BT Parental Controls: Here are some answers to help you. 27. Before upgrading, using the 'old' BT Smart Hub the Parental Controls worked fine. Learn how to get the best wi-fi performance at home >. You have been temporarily locked out. Open a new web browser on a device connected to your Hub and type 192. The more savvy visitors have worked through this, but to avoid anticipated stress when the main holiday season starts. Explain why you are setting parental controls; to keep them safe. As they use the same technology, if you have both services active and you attempt to visit a website that exists in both the BT Parental Controls. Good morning, thank you for the response! I have full fibre 500 I do indeed have the digital voice phone however, the phone is never actually used as we have our mobiles so I’m not really bothered if it doesn’t support the. Click on the device from the list. No BT Home Hub 4. I have BT Fibre with Smart Hub 2. Set Access control feature enable to ‘yes’. I am trying to override a blocked site but BT. From here you can: Set up a new PIN if you've forgotten yours. 2. It wasn't anything I could have done my end. Slide the button to ‘Off’ in the BT Parental Controls section and your BT Parental Controls will be switched off. Before upgrading, using the 'old' BT Smart Hub the Parental Controls worked fine. Yes, you can use any third party router with BT broadband. The Account Holder needs to set up and maintain this service. We upgraded from a BT hub 5 to a BT smart hub 6 and since then the parental controls don't seem to be working, not sure it this is just a coincidence. 35 BT Smart Controls | Support | Terms and Conditions | BT Smart Controls Version 1. . You may want to keep your Mini Hub plugged in to make. Parental controls wont turn off. I have a slight concern also that the other BT. • Control your Kids internet access with touch of a button. Tap Activate Parental Controls. If the LED shows there is no connection, the next thing to check is whether there’s a problem in your area. Choose your child’s device below to find step-by-step instructions on setting up parental controls. Open a web browser. To check if your Content Controls are active at any time, just repeat steps 1-5. 24 month contract. Got a bundle, like a BT Mini Hub or BT TV, too? Set up your Smart Hub first before setting up anything else. I have found a temporary solution to this by removing the tick that bars media streaming, I can still then have parental controls enabled; however, I don't want to enable all media streaming but just media streaming for the Firestick. To check if your Content Controls are active at any time, just repeat steps 1-5. These upgrades are sent to the Hub automatically over the internet, and add new features and important security fixes. Re: Whole Home Mini Disc Wifi Extenders and Parental control. Important!With Covid-19 requiring all the schools to be closed, our kids are now doing their schoolwork from home, via the business hub. Get to know your Ultrafast Smart Hub 3 How to set up and get connected 4 Get more with My BT 6 Get ready with your BT Extras 7 Troubleshooting 8 Hub Manager 10 Need some help? 11 Other information 11 Thanks again for choosing BT. Alternatively, you may reset your hub using your Hub Manager: Navigate to your BT Business Hub Manager. Once activated, you will then be able to change your filter level to. Low on minutes, data or texts? Just add one of our bolt-ons. 5. 168. Find the best signal location in your house - this is often near a window. To find out how to use it, just click on the dropdown for your Hub. Help & supportYes. Select an option that apply: it's too long. 3. Set up your BT Smart Hub 2 by following the instructions in the EE app. For example, you can control your children's internet use. Simple. Here are some answers to help you. 30K views 8 years ago. How to turn off BT Home Hub Smart Setup. . Set up and use Parental Controls. If you need an engineer installation, we’ll let you know when you order. Searching the forums I see this question has been asked before (2016 and 2018) but is there really still no change on this? I am using a FTTP Smart Hub 2 which has been factory reset and I have also tried a different Smart Hub 2. Full product description, technical specifications and customer reviews from BT Business Direct. on the device you'd like to apply these new parental controls to - switch airplane mode on and off, or restart it to apply the controls. . Flexible and affordable sim only deals with no contract. BT Parental Controls help keep your children safe online. Go to your Netflix player – if it’s a smart TV for instance you should have a “network setup” page or similar (you may need to consult the manual there) 6. If you change your settings, you’ll need to restart your handset. There is likely a data mismatch on the system that puts the controls on your broadband and we'll be able to get a case raised to get that looked into. 168. For example, you can control your children's internet use when you're not about. 1. Pause WiFi on individual devices or a group. Parental controls required on BT TV even though they're set to off Go to solution Everytime i change a channel on sky cinema it states parental control pin needed & requires me to enter my pin, even though parental controls in settings (restrict rated programmes) are set to off. See how to set up BT Parental Controls and which sites to block. Have a new hub coming so once recieved, will start from scra. Wi-Fi Controls is for those with a Smart Hub 2 only, allowing more control over that device including the ability to stop the internet. BT Sport; Mobile Plusnet Mobile; Sim only deals. . BT Parental Controls. those boxes highlighted in red used to be IP addresses until about 40 minutes ago. For example, you can control your children's internet use when you're not about. 1. Once activated, you will then be able to change your filter level to. Payment PIN for authorising payments; Parental control PIN for keeping children safe by restricting access; You create these when you first set up your TV box. The latest firmware for the SmartHub 2 is: v0. Prior to this they worked without fault. If you have more than one child, you can set up different parental controls for each child. Manage everything from location tracking to. 1 4 Welcome to BT Broadband 3732 BT Smart Hub-B User Guide-SI v7 [2]. Thanks Neil Check this box and log in to save your BT ID on this computer (do not use on a public or shared computer). Payment PIN help. Presumably this is BTs idea of a 'fix' to an underlying firmware bug which prevented access controls being saved. How can I report this? I have BT Parental Controls turned on, but search engine results and images are inappropriate - why aren't these blocked? BT Parental Controls isn't blocking YouTube videos that could be deemed inappropriate. Home phone including Digital Voice; BT Mobile; Email. TV & Broadband. Click on the clock icon and set the times when the restrictions apply by clicking in a box and dragging the cursor over the required blocks. You could disable Wi-Fi on the home hub, and use a wireless access point instead, which has filtering. It’s also important to consider installing anti-virus software and parental controls:I haven't enabled any type of parental controls. Once activated, all devices connected to your BT Hub will have content filtered to a restriction level that you set. In the Parental controls section, you can set the age ratings for which your viewing PIN will be. Reply. 1. Select your hub SSID, then Next. If you are not able to. The 4 big internet providers in the UK – BT, Sky, TalkTalk and Virgin Media – provide their customers with free parental controls which can be activated at any time. With our Keep Connected Promise for Halo customers, we'll get you back online quickly if your broadband stops working. By phone: call 1818 from the EE device you want to remove or apply parental controls to. Hi, I am new to forums but thought I would give it a go as I am now getting desperate for a resolution. I get an email telling me I have made the changes and have active parental controls, but nothing. Unfortunately there is. 4GHz channel has a throughput of 289Mbps. • Stop smart devices from sending traffic on internet (printers, etc). Money. . It’s also important to consider installing anti-virus software and parental controls:HI, I recently upgraded to Fibre 300 and have the Smart-hub 2. Storage Humidity: 5%~90% non-condensing. - record clips and take snapshots of what’s happening when. As part of the Parental Controls service, we have automatically enabled Google and Bing SafeSearch. indd 4 05/06/2017 14:43 BT Hub's WPS button - the quickest way to connect to wi-fi > 4) Up-to-date software. Once you’ve clicked on the device, the following screen should appear. Bolt-ons. I've tried :BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. The default PIN is 1234. Help & supportOperating Temperature: 0℃~40℃ (32℉ ~104℉) Storage Temperature: -40℃~70℃ (-40℉ ~158℉) Operating Humidity: 10%~90% non-condensing. Bolt-ons. For. It will also restore the web-based management settings to their default values. BT Smart Hub and Ultrafast Smart Hub - switch off access controls. This will open the Hub manager. The easiest way to access the BT Smart Hub Manager is to type 192. How can I report this? I have BT Parental Controls turned on, but search engine results and images are inappropriate - why aren't these blocked? BT Parental Controls isn't blocking YouTube videos that could be deemed inappropriate. Once activated, all devices connected to your BT Home Hub will have content filtered to your set filter level. The second. I have tried restarting the hub etc but this does not make any difference. You can change it at any time. BT Parental Controls and BT Web Protect are two separate products which protect against different types of online threats and you can have both services switched on and working at the same time. I have followed all of the recommended advice from BT and the community forum including restarting the hub, factory reset etc. If you delete your account – your settings will be lost. MAC randomisation is a common option on most modern devices, so that tends to defeat any form of applied restrictions. 1. I know you can get various parental control software for most devices but I. or call 08454 123 662 from any other device. Click on it and you will see a link to the parental control. The new Wi-Fi Controls, which can be managed via the MyBT app or via the account settings on a browser, come as standard, for free, on the Smart Hub 2 and give parents or guardians greater control. Teenage son is still able to access sites blocked. A site is being blocked incorrectly by BT Parental Controls. If you're logged into the app with a BT ID that has account holder status you can manage the Wifi controls on a Smart Hub 2 by following the below steps. Slide the button to Off in the BT. Once activated, all devices connected to your BT Hub will have content filtered to a restriction level that you set. Restarting your Hub (or power cycling) is simply the controlled shutdown and switching back on of your equipment. Trouble is, I can't see. 98. They're now called Wi-Fi controls. Sadly he has found out that by simply turning the smart hub off and on disables the parental controls giving full access. Open the web browser on any device, preferably a PC or laptop, and type 192. Here is how to complete your BT Home Hub's "Smart Setup" network wizard, and then turn off BT parental controls on your DroidBOX. Parental controls and payment PINs About your PINs There are two PINs: one for parental control and one for payments in BT Player. 1 254, as BT chap suggested). BT Employee. It usually takes around 20 minutes, but it can sometimes take up to 1 hour. It'll also work when you're out and about in the UK and you use your BT ID to log in to BT Wi-fi. 1. . . 99. - BT Community. So I have now bought the excellent Asus RT-N66U. You can adjust these settings in the mobile section of MyBT. Then click on Configure. Annual price changes and terms apply. BT Parental Controls is a network based solution designed to help parents protect their children online. Block websites and apps: This is a way to protect your. The key features of BT Parental Controls: Protects all devices (computers, laptops, tablets, iPads, handheld devices, smartphones) that connect to your home internet connection. TV & Broadband. It worked for my set up anyway. Despite multiple restore of the smart hub 2 and re-install of the MyBT app I cannot any longer activate or adjust my parental controls. YouView from BT; TNT Sports on TV, Online player or App; TV Content including TNT Sports; Home phone & Mobile. Hi @Abbasbot, welcome to the community and thanks for posting, you'll find access controls for your Smart Hub 2 in the My BT app. I simply cannot believe this - I have also just switched to EE and to find ZERO parental controls at ISP or router level. BT Parental Controls are not working having previously worked without issue in our house with our Smart Hub for the last couple of years. If you report a fault with your broadband, we'll send you a Mini Hub straight away at no extra cost. . Smart Hub 2: available to BT Halo 2 customers who don’t already have one. . Visitors to our holiday home (Infinity/HH4) have suddenly started reporting seeing a Pop-Up when connecting a new device to the Homehub4 asking whether they want Parental Controls. Smart Hub 2: available to BT Halo 2 customers who don’t already have one. This will give you access to the BT Home Hub’s settings screen. 65% of young people aged 11-16 are in favour of the. 168. All he needs to do is log onto the homehub and see a new connected device. In this case, contact the BOX support team at [email protected] I am having to reboot my home hub regualrly (on the advice of a BT team member on their helpline). EE. 16. Bolt-ons. These upgrades are sent to the Hub automatically over the internet, and add new features and important security fixes. If the MAC address is changed, then there would be no connection. Ever since requesting the upgrade, NONE of the parental controls have worked including none of the excluded sites. And to help protect your computers against viruses, spyware, phishing scams and other internet threats,. I am the account holder and I haven't enabled this feature, when I log in I can see the parental controls are set to inactive. Re: Cannot manage BT Parental Controls. Once activated, you will then be able to change your filter level to. Sign in to My Account and then select Manage account and Settings & PINs to see the settings for your viewing PIN. BT Smart Hub and Ultrafast Smart Hub - switch off access controls. Any help would be most appreciated. Check the instructions that came with your router for how to do. Can anyone tell me how to overcome this as w. DarrenW sorted it out for me. Open a search engine of your choosing. BT Parental Controls. Thanks NeilYou have had too many unsuccessful attempts to login. 254 into the address bar (where you normally type the internet address; there’s no need for or just type the number directly into the address bar). BT Parental Controls and BT Cloud. Set up your card in minutes. 2. There are a range of filters to choose from to block content and usage. You have been temporarily locked out. Help & support We upgraded from a BT hub 5 to a BT smart hub 6 and since then the parental controls don't seem to be working, not sure it this is just a coincidence. 1. Tap the button to toggle on Amazon Kids and follow the in-app prompts. PArental controls: I changed a setting yesterday in bt parenatl controls and kids lost access to roblox. It's free for all BT Broadband customers. Put the box into the original mailing bag and seal with the sealing strip. Plug the ethernet cable (which comes from the SmartHub 2 LAN port) into a Wireless Access Point like a TPLink wa901n (although ideally one that supports both 2. Controls & Settings guide. We know that children, particularly. Watch the video to get quick tips on how to manage parental controls on BT Broadband. I have followed all of the recommended advice from BT and the community forum including restarting the hub, factory reset etc. Once BT Web Protect is turned on, all devices using your home BT Broadband connection will be protected when you're on the internet. 08304-BT There’s no way to force the hub to update, but it should happen automatically at some point. Scroll down. Deco M9 Plus smart mesh WiFi system provides tri-band WiFi for homes up to 6500 sq. You can change it at any time. You have had too many unsuccessful attempts to login. Read Recombu Digital’s guide to parental internet controls Parental Controls is a whole-home solution, meaning that filtering is applied at the gateway to the home. I’ve since upgraded to a Ubiquiti kit. Learn about the 4G Mini Hub for BT Halo customers. 1. Re: Smart Hub 2 - control wifi access open to abuse. pausing the internet for your children during mealtimes or after bedtime). That’s easier said than done if you have no internet connection, but if you do have a smartphone, turn off its Wi-Fi and use mobile data to find out if BT is down in the local area. BT and other internet providers have made a commitment to the government to ask all of our customers to decide whether they want BT Parental Controls. If you're logged into the app with a BT ID that has account holder status you can manage the Wifi controls on a Smart Hub 2 by following the below steps. If you delete your account – your settings will be lost. Any desktop, tablet or phone connected to the BT Home Hub (or whatever. Low on minutes, data or texts? Just add one of our bolt-ons. Here is how to complete your BT Home Hub's "Smart Setup" network wizard, and then turn off BT parental controls on your DroidBOX. 00. When Parental Controls are enabled on the latest BT hub it stops the Amazon Firestick from accessing any live TV or catch-up TV, including BT iPlayer and ITVX. The default PIN is 1234. From the app, click More then select Your wi-fi network. The same firewall and BT Parental Controls from the company's previous models are also included, so you can restrict web access if needed. BT introduces internet filter for all devices. Parental Controls is free with your. Assemble the power plug (by sliding the two parts together), connect the power cable and switch on at the socket. BT Hub's WPS button - the quickest way to connect to wi-fi > 4) Up-to-date software. These upgrades are sent to the Hub automatically over the internet, and add new features and important security fixes. BT Smart Hub Aerial cable (not supplied) Go straight to step 2 if you don’t have an aerial and are going to stream via the internet. BT is the only UK broadband provider to offer at least 100GB storage with all its new unlimited broadband packages. I have tried changing the parental control settings on my online account and on the BT app but still nothing is blocked. No, this is a major upgrade from its predecessor, the Home Hub 5, that’s a compelling reason for BT customers to recontract. Flexible and affordable sim only deals with no contract. From the Hub Manager, go to Advanced settings , Wireless and then to MAC filtering. The guarantee only applies when your Smart Hub 2. BT is not responsible for any of the site categorisations – this is done by our 3rd party specialist vendor. You’ll find it in Hub Manager or the My BT app if you’re on Smart Hub 2. 99 a month from month 25. Mobile. Post crossed with post. You’ll be able to restrict the devices that can connect wirelessly to your Hub, enhancing the security of your Hub’s wireless network. BT Parental Controls is a new service that allows you to stay in control of what your family accesses on the internet and it's FREE for all BT Broadband and BT Infinity customers. BT Business Smart HubParental Controls not working. Smart Hub 2: available to BT Halo 2 customers who don’t already have one. BT's Home Hub 5 is similar to the other home hub's in terms of features and design. My kids are way to smart (aren'tI've recently started using a Hub 4. 5. How to return the 4G Mini Hub. You can get BT Parental Controls by accessing them through your My BT account. 1. However, after a power cut earlier this month (don't know if it was the cause of my issue or just a coincidence), now the app keeps clearing all the groups. You have had too many unsuccessful attempts to login. 3. Whether your child uses Apple, Android or other devices, it’s important to consider the available parental controls and setting available. The ideal parental control companion. Once activated, you will then be able to change your filter level to. Do I need to g. Log in to My BT with your BT ID. Are you a business user? BT Parental Controls are not working having previously worked without issue in our house with our Smart Hub for the last couple of years. I recently moved to a new hub (Smart Hub 2) & hoped that might help the situation, but it's still the same, al.